Every customer conversation, connected.
Thread CRM brings your shared WhatsApp inbox, customer profiles, orders, and AI copilot into one native desktop workspace — so nothing gets lost between “hello” and “paid.”
Native Windows app · Self-hostable backend · No credit card to explore
Amara Otieno
Brian Kamau
Thank you, order confirmed!
Grace Wanjiru
Can I pay on delivery?
Open
24
Orders
312
Response
2m
Built for the reality of WhatsApp-first commerce in East Africa — shared inbox, M-Pesa via Paystack, and a team that actually approves what your AI says before it's sent.
One workspace for the whole conversation.
Shared Inbox
Every WhatsApp conversation in one queue, with assignment, internal notes, and full customer context beside every thread — no more screenshotting a chat into a spreadsheet.
Customers, Orders & Catalogues
Full order history, product catalogues, and customer profiles live next to the conversation — so your team never has to ask “what did they order again?”
AI Copilot — drafts, never sends
Ask the Copilot for a suggested reply and it drafts one instantly — your agent reviews and sends it. No AI ever messages a customer or offers a discount on its own.
Real permissions, real audit trail
Granular role-based permissions and an append-only audit log — the kind of governance most tools reserve for an enterprise tier, built in from day one.
Bring your WhatsApp business into one workspace.
Native for Windows. Built for teams who sell and support at scale.
Download Thread CRM